OUR COMMITMENT TO PROTECT YOUR PRIVACY

Projuno Holdings Pty Ltd ACN 671 450 749 (Projuno, we, us, our) operates the Projuno Software.  Projuno helps a range of businesses take on more jobs by unifying projects in one place; from streamlining the quoting process, to automatically requesting and consolidating quotes from suppliers, tracking the job through each stage and getting paid and reconciled faster. In this Privacy Policy, references to ‘Projuno’, ‘we’, ‘us’ or ‘our’ refer to Projuno and its related bodies corporate.   Projuno understands how important it is to protect your personal information. This document sets out our Privacy Policy commitment in respect of personal information that you may provide to us.  In this Privacy Policy references to:- ‘Personal Information’ refers to ‘personal information’ as defined in Privacy Act (including ‘sensitive information’;- ‘Privacy Act’ refers to the Privacy Act, 1988 (Cth) (including the Australian Privacy Principles (APPs)) and any applicable APP Code and any other relevant law; and- ‘Privacy Policy’ refers to this document.

‍PERSONAL INFORMATION

When we refer to Personal Information we mean information or an opinion about an individual, from which that individual is, or may reasonably be, identified.  Such information may be collected directly from the individual or may be collected indirectly. This information may include the individual’s name, date of birth, driver’s licence number, marital status, number and age of your dependants, phone number, email address, address, nationality and employment history. The Personal Information we collect about you may also include credit information about you. Credit Information is information which is used to assess your eligibility for a loan and may include information about your income, assets, liabilities and repayment history information. The kinds of Credit Information that we may collect about you include: information about consumer credit loans that you currently have applied for including:- repayment history information,- the type and amount of credit sought in each application;- default and payment information,information about any court proceedings; and- information about your personal insolvency; andb: information about loans which you may have applied for. Personal information also includes sensitive information. Sensitive Information includes information about an individual’s health, medical history, race or ethnic background, their religion, trade union membership, political opinion, sexual preference or criminal record.  It also includes biometric and genetic information (such as copies of face, fingerprints, iris, palm, signature or voice).  

‍WHEN DOES THIS PRIVACY POLICY APPLY?

This Privacy Policy applies to all products and services provided to you by Projuno.  It also includes all Personal Information that we may collect about you when you access our website. Any Personal Information that we collect about you will only be collected, used or disclosed as set out in this Privacy Policy, where we have your consent to do so, or as otherwise required or authorised by law.However, our website may also contain links to third party websites. A link to another website does not mean that we endorse or approve the information on that website. If you link to a third party’s website through our website, this Privacy Policy does not apply to the collection, use or disclosure of your Personal Information by that third party.  You should contact that third party to obtain relevant information about how they use and disclose Personal Information about you that they collect.

WHY WE COLLECT YOUR PERSONAL INFORMATION

We collect and receive Personal Information about you in order to conduct our business and to provide our services, including the management of our software.  We also collect Personal Information about you to enable us to directly marketing of our products and services.  If you apply for employment with us we may also collect Personal Information about you.

‍HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
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Personal Information may be collected by us in a number of circumstances, including when you:
- apply to become a customer of Projuno or apply for one of our products or services;
- communicate with us via our website, email or phone calls;
- access any of the Projuno sites;
- add any content to any of the Projuno sites;
- when you click on any links contained in emails that we send to you;
- when you provide us with information through Social Media and widgets like the Social Media share buttons;
- attend an event hosted by us;
- apply for employment with us; or
- provide us with feedback or make a complaint;

Where reasonable and practical we will collect Personal Information about you directly from you or one of your representatives or from publicly available information. However, we may also collect Personal Information about you from third parties, such as social media platforms, a partner or spouse who contacts us on your behalf, from our contractors who supply services to us, from advisers such as accountants or lawyers or other organisations authorised by you.

Further, when you access our website, we may also collect Personal Information about you using ‘cookies’.  ‘Cookies’ are files that are implanted in your hard drive or device to collect, store and receive identifiers and information about your usage of our websites as well as information about where you are located at the time you access our websites (using GPS, Bluetooth, or WiFi signals, depending on the permissions that you have granted). By using ‘cookies’ we are able to enhance and personalise our websites to better suit your needs. Generally, we will not collect Sensitive Information about you, unless such information is required in order to process an application for a product or service provided by us. We will only collect Sensitive Information about you with your consent. If you provide Personal Information to us about another individual or about an entity with which you are associated, you must ensure that you are entitled to disclose that Personal Information to us and that, without us taking any further steps required by privacy laws or by our general duty of confidentiality, we may collect, use and disclose such Personal Information for the purposes described in this Privacy Policy. For example, you should take reasonable steps to ensure any individual concerned is aware of the various matters detailed in this Privacy Policy. Any such individual or entity must also provide the consents set out in this Privacy Policy in respect of how we will deal with their Personal Information. If you do not provide any Personal Information requested by us, we may not be able to provide you with our services.

When you view any of our sites we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

Some of our business partners (e.g. a tracking utility company) also use cookies and web beacons on our sites. We have no access to or control over these tracking technologies. A tracking utility company uses cookies to analyse your navigation around our websites. This information is generally not personally identifiable, and is analysed to determine user preferences and provide feedback so we can make improvements to our websites. In limited cases they can assist visitors by notifying them of transactional issues. For the avoidance of ambiguity, while the website navigation information gathered by our business partners using cookies is generally not personally identifiable in and of itself, it may be attributed to an individual user when it is combined with personal information that is separately and voluntarily provided by that user.

In order to determine which emails and web pages are interesting to you (and for the same reasons we use cookies) we use things called ‘Web Beacons’ which are small pieces of code contained in emails and web pages that allow websites to transfer and/or collect information. We may also use cookies, web beacons and measurement software to assist us to provide or improve the provision of our products and services to you, assist us to perform audits, measure and analyse usage across the Site and display personalised advertising.
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‍HOW DO WE USE YOUR PERSONAL INFORMATION?

We use Personal Information provided to us for the purpose for which it has been provided, for reasonably related secondary purposes, any other purpose you have consented to and any other purpose permitted under the Privacy Act. This may include using your Personal Information for the following purposes:
- to improve our website;
- to provide you with the products or services you requested;
- to verify your identity;
- to provide you with information about our products and services;
- to assess, process and manage your application for a product or service offered by us, including to verify your details and assess our risk;
- to assess, process and manage your application for employment;
- for complaints handling or data analytics purposes; or
- for security, quality assurance and training purposes.

THIRD PARTY SITES

‍You will comply with all relevant laws, including the General Data Protection Regulation and the Privacy Act 1988 (Cth) including without limitation that you have the express consent from any Employee Users to collect and use their data on the App. Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites. We may also allow service providers like third party analytics, advertising and advertising partners, to place cookies on your computer using web beacons. We may, or may not allow third party service providers to, use mobile or tablet measurement software to obtain similar information to that which we obtain through cookies or web beacons.

TO WHOM MAY WE DISCLOSE YOUR PERSONAL INFORMATION?

To enable us to maintain a successful business relationship with you, we may disclose Personal Information about you to organisations that provide products or services used or marketed by us, including:
- other credit providers and financial institutions;
- valuers;
- surveyors,
- credit reporting bodies,
- rating agencies; and
- debt collectors;
- your employer/s or referees, your guarantors, your professional advisors, your bank and any other organisation that may have or is considering having an interest in our business or a product provided by us;
- companies and contractors who we retain to provide services for us, such as IT contractors, call centres, stationery printing houses, mail houses, storage facilities, lawyers, accountants and auditors, who will need to have access to your Personal Information to provide those services;
- people considering acquiring an interest in our business or assets; and
- other individuals or companies authorised by you

By providing us with your Personal Information, you consent to us disclosing your Personal Information to such entities without obtaining your consent on a case by case basis. With your consent, we may also disclose your Personal Information to organisations which may assist us to electronically verify your identity (including credit reporting bodies and Document Verification Services (DVS)). Sometimes we are required or authorised by law to disclose your Personal Information to a Court, Tribunal, law enforcement agency, a regulator (such as ASIC or AUSTRAC) or to the Australian Taxation Office.  From time to time, we may also be required to provide Personal Information about you to a foreign law enforcement agency or foreign regulator.  We do not need to obtain your consent to provide your Personal Information to such official bodies. Some of our third party service providers (including our information technology service providers) may located in countries outside of Australia, including New Zealand and countries in North America, South America, Asia, the United Kingdom or Europe. Our contracts with our third party suppliers generally include an obligation for the supplier to comply with the Privacy Act and with this Privacy Policy.However, not all countries have the same high standards for the protection of your ‘personal information’ as Australia and some of our third party service providers are located in countries that do not have laws that provide the same level of protection as the laws of Australia. By providing us with your Personal Information, by using our website or by asking us to provide you with our products or services, you specifically consent to us sending your data out of Australia to other countries which may include New Zealand and countries located in North America, South America, Asia, the United Kingdom or Europe and to the cloud.

‍DIRECT MARKETING

From time to time we may use your Personal Information to provide you with current information about products and services, special offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company we are associated with. By providing us with your Personal Information, you consent to us using your Personal Information to contact you on an ongoing basis for this purpose, including by mail, email, SMS, social media and telephone.If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting our Privacy Officer on the contact details below. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.

DISCLOSURE OF YOUR PERSONAL INFORMATION OVERSEAS

‍We may disclose your personal information to organisations outside of Projuno which assists us to deliver our products and services. These third parties are too numerous to list and they may change from time to time. We are likely to disclose your personal information to recipients in the following countries:(a) Australia;(b) New Zealand;(c) United States of America;(d) United Kingdom;(e) EU; and(e) Canada.

UPDATING YOUR PERSONAL INFORMATION

It is important to our relationship that the Personal Information we hold about you is accurate and up to date. During the course of our relationship with you we will ask you to inform us if any of your Information has changed. If you wish to make any changes to your Personal Information (including your credit related Personal Information) that we hold about you, or if you think any such Personal Information we hold about you is incorrect, you should contact us to have it updated. We will generally rely on you to assist us in informing us if the Personal Information we hold about you is inaccurate or incomplete.

ACCESS TO YOUR PERSONAL INFORMATION

We will provide you with access to the Personal Information we hold about you, subject to limited exceptions in the Privacy Act as outlined below. You may request access to any of the Personal Information we hold about you, including any credit-related Personal Information or phone recordings we hold about you, at any time.To access Personal Information that we hold about you, use the contact details specified below.  We may charge a fee for our reasonable costs in retrieving and supplying the information to you.

DENIED ACCESS TO PERSONAL INFORMATION

There may be situations where we are not required to provide you with access to your Personal Information. For example, such a situation would be information relating to an existing or anticipated legal proceeding with you, or if your request is vexatious. An explanation will be provided to you if we deny you access to your Personal Information we hold.

‍BUSINESS WITHOUT IDENTIFYING YOU

‍In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, where, it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with Personal Information. Such a situation would be where you make general inquiries about interest rates or current promotional offers.

FOR HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION?

We will only keep Personal Information that we hold about you while we need it or while we are required by law to keep it.  Once we no longer need your Personal Information, we will take all reasonable steps to destroy it or to de-identify it.  At any time we hold your Personal Information, we will only use and disclose as set out in this Privacy Policy.

HOW SAFE AND SECURE IS THE PERSONAL INFORMATION THAT WE HOLD?

We will take reasonable steps to protect your Personal Information, by storing it in a secure environment, and when the Personal Information is no longer needed for any purpose for which the Personal Information may be used or disclosed, it will be destroyed or permanently de-identified. We will also take reasonable steps to protect any Personal Information we hold about you from misuse, loss and unauthorised access, modification or disclosure.

Since no system is 100% secure or error free, we cannot guarantee that your personal information is totally protected, for example, from hackers or misuse. If you enter personal information on any of our Sites, you should exercise due care to safeguard any passwords, ID number, or other special access features associated with your use of our website. We exclude any liability whatsoever allegedly caused by a breach of security and/or any unauthorised access to your personal information and/or any other information placed by you on the Site.

If a data breach involving your Personal Information occurs, or we suspect that a data breach has occurred, whether the entity experiencing the data breach is Projuno or third parties we use, such as contractors or subcontractors, we will expeditiously conduct an investigation and assessment. Based on this assessment, we will determine whether any steps need to be taken by us to ensure your Personal Information is not accessed by unauthorised persons or whether we need to notify you with recommendations about the steps that you should take in response to the data breach. If there is a serious data breach we will tell you about any action we have taken, or we are intending to take, to prevent reoccurrence.

We will take all reasonable steps to keep up to date with any advances in security technology.

DATA STORAGE

‍Your information is stored securely in Australia via Amazon Web Services. Some personal information may be stored by our email system providers in the United States of America or other jurisdictions. Any information which we hold for you is stored on servers that are protected in controlled facilities. In addition, our employees and the contractors who provide services related to our information systems are obligated to respect the confidentiality of any personal information held by us. Notwithstanding the above, we explicitly disclaim any and all liability in relation to information contained on the site and will not be held responsible for any unauthorised access of your personal information.

FURTHER INFORMATION AND COMPLAINTS

You may request further information about the way we manage your Personal Information or lodge a complaint by contacting our Privacy Officer(s) on the contact details below.

You can contact us by calling us on 1800 30 42 10 or by emailing our Privacy Officer on privacy@projuno.com. We will deal with the complaint by investigating the complaint, and providing a response to the complainant within 15 business days, provided that we have all necessary information and have completed any investigation required. In cases where further information, assessment or investigation is required, we will seek to agree alternative time frames with you.

You can also contact the Office of the Australian Information Commissioner on 1300 393 992 or via https://www.oaic.gov.au/about-the-OAIC/contact-us.

ALTERNATIVE FORMS OF OUR PRIVACY POLICY

If you would prefer to receive a copy of our Privacy Policy, including the ‘Notifiable Matters’ in an alternative form (such as in hard copy or via email), please contact us on the phone number or email address provided under the section titled ‘Contact Details’ above. We will be pleased to comply with your request.  

CHANGE IN OUR PRIVACY POLICY

We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practices.As a consequence we may change this Privacy Policy from time to time or as the need arises.This Privacy Policy was last updated in November 2023.